First and Foremost, We will do everything in our power to ensure that you are satisfied with your purchase.
If you are unhappy with the product you received please contact us at firstname.lastname@example.org and one of our customer service agents will respond within 24 working hours.
If you would like to cancel or make any amendments to your order, you will need to do so within 24 hours. This is due to all our clothing being custom made and the production of orders begins after 24 hours.
Please note that all our products are CUSTOM MADE, returns and credits will only be applicable if the product is defective or damaged. We do not offer refunds for returns.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for store credit, your item must be unused and in the same condition that you received it.
There are certain situations where only partial credit may be granted. Any item not in its original condition, is damaged or not due to our error, or you contacted us 30 days after delivery is not eligible for a credit.
Refunds and Exchanges
Products must be unused and in a brand new condition. If the product is used or damaged, we will not accept it back. This includes visible signs of use including stains, perfume, scents, etc. We will not reimburse you for shipping fees.
If the return is due to an error of ours, we will accept responsibility for the shipping costs related to the return. If the return is not due to an error of ours, the buyer accepts full responsibility for all shipping costs.
For defective items: Please email us photo evidence within 5 days of receiving your items.
If you still have not received your credit after 5 working days of us receiving your items, please contact us at email@example.com.
We only replace items if they are defective or damaged. Unfortunately, at this stage we are not able to exchange clothing for alternate sizes as each item is custom made per order.
Refund / Exchange / Return Request
We review each case individually and If you would like to request a return, please do so here - https://lunafide.com/a/returns