Returns and Exchanges
First and Foremost, We will do everything in our power to ensure that you are satisfied with your purchase. If you would like to cancel or make any amendments to your order, you will need to do so within 24 hours. This is due to all our clothing being custom made and the production of orders begins after 24 hours.
For defective items: Please email us photo evidence within 5 days of receiving your items.
If you are not satisfied with your purchase in any way, we will be more than happy to assist you with the return. Kindly send us an email at firstname.lastname@example.org. Please note that all our products are CUSTOM MADE and our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
As a result of running a ‘Handcrafted To Order’ business model, we can only offer cancellations within 24 hours after your order has been placed. For more information, please email email@example.com. To be eligible for store credit, your item must be unused and in the same condition that you received it.
There are certain situations where only partial credit may be granted. Any item not in its original condition, is damaged or not due to our error, or you contacted us 30 days after delivery is not eligible for a credit.
For all orders that are returned to our warehouse as a result of the order being ‘Returned to Sender’ by the post office, we offer the option for the recipient to:
- Receive a refund, less shipping costs and the restocking fee or,
- Receive store credit, less the shipping costs.
With the exception of if you decline to pay duties and taxes due to the carrier upon delivery of your order (or you may have failed to pick-it up within the allowable timeframe), the package may be considered abandoned, destroyed, or returned to our distribution centre (at an extremely high cost charged to us). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.
If we do not receive a response from the recipient within 7 days, we will automatically provide store credit to the recipient.
We do not accept refunds or exchanges on any orders shipped outside of the United States. If the product was purchased on sale , we do not accept returns unless for a size exchange. If the item is defective or damaged, we will honour a return, in store credit or send a replacement.
The following Items not accepted for exchanges or refunds due to hygiene are:
- Sports Crops
- Face Masks
Products must be unused and in a brand new condition. If the product is used or damaged, we will not accept it back. This includes visible signs of use including stains, perfume, scents, etc. We will not reimburse you for shipping fees.
If the return is due to an error of ours, we will accept responsibility for the shipping costs related to the return. If the return is not due to an error of ours, the buyer accepts full responsibility for all shipping costs.
If you still have not received your credit after 5 working days of us receiving your items, please contact us at firstname.lastname@example.org.
Refund / Exchange / Return Request
We review each case individually and If you would like to request a return, please do so here - https://lunafide.com/a/returns.
*Include a Printed copy of your Order confirmation or your packing slip in your return package that lists your items that were ordered. Unfortunately the returns and exchanges only apply to domestic orders. International exchanges are exempt.