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COVID-19 UPDATE

10-05-2020

Dear Lunafide Family,


As the year has progressed, we have been working tirelessly on combating the delays that have taken place during these unprecedented times as a result of COVID-19.

90% of our orders are being shipped out within our standard crafting times, however, there is still a small percentage of orders that are taking a bit longer to craft. Our in-house seamstresses are settled in to their roles and we are in a position where processes are streamlining.

If you have any concerns or queries, please do not hesitate to reach out to us on Info@lunafide.com and we will be happy to assist you further.

07-14-2020

Dear Lunafide family,

We have promised to be transparent with our customers regarding the delays we are facing due to Covid-19 and have decided to update you on the new developments regarding these said delays.

We are currently moving to a larger, more spacious warehouse which will aid us in sufficiently housing more of our seamstresses and sewers. This is to ensure their safety and social distancing is maintained. We will simultaneously be able to craft and produce more backdated/delayed orders at a faster rate, these said delays were caused due to the hard lockdown that we faced earlier this year.

We have also invested in new technology that allows us to track each order as it goes through the handcrafting process. This will decrease the possibility of lost or heavily delayed orders and will allow us to give a more detailed response on the exact location of an order and when we expect it to be delivered. 

Lunafide has also paused the sales of Pullover Hoodies, Zip Hoodies, Sweaters, Joggers, button up shirts and masks. This will allow us to focus on our existing Covid-19 order backlog and get your orders out as soon as we can. Once we are satisfied that all delayed orders are out we will resume normal sales of our beloved products.

To our loyal customers and our Lunafide family, we are working round the clock to get your orders out and we assure you we will not rest until you receive your highly anticipated premium Lunafide Gear.

 

06-11-2020

Many of our products are still shipping in the normal time frame, but due to the global impact of COVID-19 some products may experience delays of up to 20 business days or more. Please know that we are doing everything possible to get your order out as fast as possible.


If you would like any further information, please reach out to info@lunafide.com

 

4-21-2020

Orders are taking longer to craft (approximately 10 - 15 business days over and above standard crafting times) due to COVID-19. Our sew houses have been mandated to produce masks and place priority on masks, these are being produced at very high volumes. This has put stress onto our current hand crafting times which has resulted in delays. 

We are taking all precautions necessary to ensure that everyone involved in Lunafide from an online and offline perspective stays safe and healthy. This is done by having all none essential personnel work from home. Sewers and printers wear masks, sanitise regularly and keep safe working distances. In addition to the above, due to our sew houses having to produce masks, the FDA visited our premises and given approval for the working environment. 

Please know that we are doing everything possible to get your order out as fast as possible.

If you would like any further information, please reach out to info@lunafide.com



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